Shipping policy

Shipping Policy

Last updated: October 12, 2026

Thank you for shopping with Bazar SMOZA! We are proud to offer handcrafted Moroccan products made with care by skilled artisans. This Shipping Policy explains our order processing, shipping, delivery times, and international shipping terms.

1. Free Worldwide Shipping

At Bazar SMOZA, we offer FREE WORLDWIDE SHIPPING on all orders to destinations we serve.

There are no standard shipping fees for eligible orders. Our goal is to make it easy for customers around the world to enjoy authentic Moroccan craftsmanship.

If any additional charges apply to a specific order, they will be clearly communicated before you complete your purchase.

2. Order Processing and Preparation

Many of our products are handmade by Moroccan artisans. Depending on the product, orders may require preparation, finishing, or production time before shipment.

Orders are processed as quickly as possible. Processing and preparation times may vary depending on product availability, product complexity, and whether the item is made to order or customized.

Once your order has shipped, we will send you a shipping confirmation and tracking information when available.

3. Shipping Methods and Delivery Times

Order Processing and Preparation: Our handmade Moroccan products generally require up to 12 business days for manufacturing and preparation before shipment.

Shipping Methods: We work with reliable international shipping carriers, including DHL, FedEx, Aramex, and other suitable delivery providers, depending on the destination and service availability.

Shipping and Delivery: Once your order has been prepared and dispatched, estimated shipping and delivery time is 5–8 business days for all destinations we serve.

Total Estimated Time: From the date an order is placed until delivery, the total estimated timeframe is approximately 17–20 business days.

Customs Duties and DDP Shipping: For eligible shipments to the United States, Delivered Duty Paid (DDP) shipping may be available. When DDP is confirmed for an order, applicable import duties and taxes are handled according to the agreed shipping terms. For other destinations, customs duties, taxes, VAT, or other import charges may apply unless explicitly included in the shipping service or confirmed at checkout.

Delivery times are estimates and are not guaranteed. Delays may occur due to customs inspections, public holidays, weather conditions, or carrier disruptions.

Business days generally exclude Saturdays, Sundays, and public holidays.

4. Shipping Costs

Standard shipping is free worldwide for orders shipped to destinations we serve.

Any additional costs applicable to a particular order, including optional shipping services or destination-specific charges, will be communicated before the order is completed.

We do not charge standard shipping fees for eligible orders.

5. International Shipping, Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Where applicable, these charges will be displayed at checkout if they can be calculated and collected in advance.

If customs duties or taxes are not collected at checkout, the customer may be responsible for paying them before or upon delivery, unless the order explicitly states that these charges are prepaid.

For eligible shipments to the United States, we aim to ship on a Delivered Duty Paid (DDP) basis when this option is available and confirmed for the order.

For other destinations, customs procedures and charges depend on local regulations. Customers are responsible for any charges that are not prepaid or collected at checkout.

Customs clearance may affect delivery times.

6. Shipping Destinations

Bazar SMOZA ships internationally to destinations where our shipping services are available.

Our current shipping destinations include:

Australia, Austria, Bahrain, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Kuwait, Lebanon, Morocco, the Netherlands, Poland, Portugal, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, the United Kingdom, and the United States.

Shipping availability may depend on the product, destination, and carrier service. If we cannot ship an order to the address provided, we will contact the customer to discuss the available options.

7. Order Tracking

Once your order has shipped, we will send you a shipping confirmation by email with a tracking number and tracking link when available.

Tracking information may take some time to become active or update after the carrier receives the package.

Customers can use the tracking link to follow their shipment.

8. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout, including the recipient's name, street address, postal code, city, country, and contact details when required.

Please contact us as soon as possible if you notice an error in your shipping address.

We cannot guarantee that address changes will be possible after an order has been processed or shipped.

Additional shipping charges or delays resulting from an incorrect or incomplete address may be the customer's responsibility.

9. Delayed, Lost, or Damaged Shipments

If your shipment is delayed, appears to be lost, or arrives damaged, please contact us so we can help you investigate the issue with the shipping carrier.

For damaged or incorrect items, please contact us promptly and provide your order number and clear photographs of the item and packaging.

We will review the situation and work with you to determine the appropriate solution in accordance with our Refund and Return Policy and applicable consumer protection laws.

10. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will do our best to accommodate your request before the order enters production or ships. However, changes or cancellations may not be possible once production has started or the order has been dispatched.

Any applicable refund will be handled according to our Refund and Return Policy and applicable law.

11. Contact Us

If you have any questions about shipping, delivery, or your order, please contact us:

Store Name: Bazar SMOZA

Email: fatigassim2@gmail.com

WhatsApp: +212 607 556 969

Business Location: Marrakech, Morocco

We are happy to help you with your order.

Thank you for supporting Moroccan artisans and choosing Bazar SMOZA!