Refund policy

Return & Refund Policy

Last updated: October 27, 2026

At Bazar Smoza, we take pride in offering handcrafted Moroccan furniture and home décor. Each item is carefully prepared to provide our customers with a unique and enjoyable shopping experience.

If your order arrives damaged, defective, or different from what you ordered, we are here to help.

1. Return Eligibility

You may request a return or replacement within 14 days of receiving your order if:

- Your item arrives damaged during shipping.

- Your item has a manufacturing defect.

- You receive an incorrect item.

- Your item is significantly different from the product description or specifications confirmed at the time of purchase.

To qualify for a return or replacement, please contact us within 14 days of delivery and provide your order number, a description of the issue, and clear photographs showing the damage, defect, or incorrect item.

Please keep the original packaging until your request has been reviewed.

2. Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, or incorrect, please contact us as soon as possible.

After reviewing your request, we will offer an appropriate solution:

- Replacement: We will arrange a replacement item, subject to availability and your agreement.

- Return and refund: If a replacement is unavailable or you prefer a refund, you may return the item and receive a refund in accordance with this policy.

- Repair or another suitable solution: Where appropriate, we may discuss an alternative solution with you.

For approved returns involving damaged, defective, or incorrect products, Bazar Smoza will cover the reasonable return shipping costs and provide return instructions.

Please do not send an item back before receiving return instructions from our team.

3. Refund Policy

If your return is approved, we will issue a refund to your original payment method after the returned item has been received and inspected, where applicable.

We will notify you once your refund has been approved.

Refunds will be processed within 5–10 business days after approval. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

For approved refunds involving items that arrived damaged, defective, or incorrect, we will refund the amount paid for the affected item and the applicable original shipping charges.

If a full refund is agreed upon, the refund will cover the full amount paid for the order, including the original shipping charges.

4. Exchanges and Replacements

We accept exchanges or replacements for items that arrive damaged, defective, or incorrect.

If you wish to exchange an eligible item, please contact us within 14 days of delivery.

Replacements are subject to availability. If the same item is unavailable, we will discuss an alternative solution with you, including a refund where applicable.

We will provide instructions for returning the original item and explain how the replacement will be arranged.

5. Made-to-Order and Handcrafted Products

Many of our products are handcrafted or made to order. Minor variations in color, grain, texture, and finish may occur due to the natural characteristics of the materials and the handmade production process.

These minor variations are not considered defects when they are consistent with the product description and photographs.

However, handcrafted or made-to-order products are still eligible for a return, replacement, or refund if they arrive damaged, defective, incorrect, or significantly different from the agreed product description, subject to applicable consumer protection laws.

6. Returns for Change of Mind

Because many of our products are handcrafted or made to order, we do not generally accept returns solely because a customer changes their mind, dislikes a preference-dependent detail, or no longer wants the item.

This restriction does not apply where a return, refund, or other remedy is required by applicable consumer protection laws.

7. Return Shipping Costs

For approved returns involving products that arrive damaged, defective, or incorrect, Bazar Smoza will cover the reasonable return shipping costs.

For any other return that we agree to accept, we will explain the applicable return shipping arrangements and costs before the return is made.

Please contact us before shipping any product back to us.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not entered production or shipping may be eligible for cancellation.

Because handcrafted and made-to-order products may require materials and labor specifically for your order, cancellation may not be possible once production has started, except where required by applicable law.

If your cancellation is approved, we will confirm the refund arrangements with you.

9. How to Request a Return or Refund

To request a return, replacement, or refund, please contact us using the details below:

Store Name: Bazar Smoza

Email: fatigassim2@gmail.com

WhatsApp: +212 607 556 969

Business Location: Marrakech, Morocco

Please include the following information in your message:

- Your order number.

- Your full name.

- A description of the problem.

- Clear photographs or videos, where applicable.